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A day or so before Christmas I was saying "I hope this place gets cleaned before Christmas..". The carpeting needed vacuuming, the elevator floor was all salty from the recent storm, and both entrances needed cleaning also. But Christmas has come and gone, and the only change has been for the worse.
Since then, on my floor, pine needles from someone's Christmas tree have added to the mess in the hallway. Every Sunday I listen for the drone of a vacuum cleaner and the sounds of the brush hitting the edges of the walls near my door but I've heard nothing for close to 3 weeks**. Prior to our Bed Bug infestation the cleaning guy Gene was around all the time (multiple times each week) and the place was looking pretty good. Lately as I said, Sunday seemed to be the day the hallways get vacuumed. That's fine but in the fall, and especially in the winter with all the sand and salt the dirt builds up quickly. Also from a maintenance standpoint the longer the dirt stays on the carpeting getting ground in, the shorter the life of the carpet and the longer it takes to clean (not to mention how bad it looks). Added expenses of time and equipment cost for more frequent carpet cleaning also have me wondering why this is being neglected.
Then there's the Bed Bug issue. It's absurd to say that you're doing what needs to be done to eliminate the bugs when the hallways and common areas are left untouched for this long.
- One of the main points that was made to me (when the property manager forced me to get a pest treatment [suddenly] on the originally scheduled day [I had rescheduled the appointment due to health issues]) was that if the pest company treated all the other apartments around me and didn't do mine at the same time, the bugs would be forced into my apartment..
I can only assume that [he] (and the guy from the pest company who told me the same thing) didn't expect me to use logic when assessing that claim. For when you follow that logic every space in the entire building would have to be done in one day (It wasn't, and every treatment [to date] has only covered parts of the building at a time). This building has spaces between the walls and ceilings and many apartments have apartments above, below, and on either side of them so there are plenty of pathways for bugs and other* pests to travel.
The Bed Bugs have been spotted in the hallways on numerous occasions, so regular (or even daily) vacuuming of the hallways would seem to be called for if you're serious about controlling or eliminating them.
Of course if you're truly serious about eliminating the infestation you should do what was done (in Manchester[?] at around the same time). Moving the tenants into temporary housing so that the entire building can be treated fully and more aggressively.
This 'piecemeal' process that the residents of the Endicott have been put through, having to move all our stuff (every month for 4 months until December for me), totally disrupting our lives in so many ways and for so long, is terrible.
What's worse is the fact that not a word has been communicated to us about our sacrifice or troubles. No 'We're sorry that your lives have been so disrupted, and that many of you have had to discard rugs, mattresses, bedding, furniture and other items..". No outreach informing us that some expenses can be reimbursed, or help in procuring items to replace things like beds or furniture.
What did happen was that instead of facing the problem and dealing with it honestly and with a sense of urgency (and compassion for residents), decisions were delayed, the problem escalated rapidly complicating the solution and it's cost.
And on the public front, adopting a policy of not speaking to the media (and then [some] complaining that "Nobody is hearing our side of it...") makes it appear that they have something to hide. Someone needed to be chosen to take charge [publicly], talk to reporters and simply say 'this is the issue, we're aware of it, and this is what we're doing about it'. Avoiding/shutting out the media looks very bad and is evidence of a situation out of control.
Finally, the incident where I was bullied into keeping my original appointment by the property manager when I'd (responsibly and promptly) called and postponed my appointment was disgraceful. I was scolded by the property manager saying "You can't just call at the last moment and cancel the appointment!" when the truth was that the document with my appointment time on it was left (on a Friday afternoon) in front of my door, in the hallway, without even a knock on the door (I was home all day).
The office was closed by then so I couldn't talk to anyone until Monday.
So at 8 AM Monday morning I called.... and called... at first not even getting an answering machine to leave a message (which I eventually did). In fact I ended up calling CATCH to investigate why no one was answering. Not long after that the phone rang and it was the woman from the MB Mgmt. office telling me that she'd had car trouble. I explained my problem and she agreed to postpone my appointment for the pest treatment (that Thursday).
I'd called as soon as humanly possible and had been told that the appointment would be rescheduled, and no one advised me otherwise.. until Thursday morning at 9 AM.
I was asleep when a knock at the door woke me. I shuffled groggily to the door and opened it to see the pest technicians standing there.... I explained that I had called and arranged to reschedule the appointment, and then I heard our maintenance man say (from somewhere out in the hall) something like 'you have to have it done today.. Gerry (the property manager) will be here shortly to talk to you'.
I just stood there, not quite believing what was happening.. The pest techs decided to go on to another apartment and told me to do my best to prepare my apartment for treatment and they'd be back around noon.
I don't recall what I did next.
At some point Gerry showed up with Ray the maintenance guy and proceeded to explain how important it was to keep to the schedule, and the part about how the bugs will all come into my apartment if I don't get it done that day..
I told him that I had called and was supposed to be rescheduled, at which point he made it sound like I'd called them at the last minute (like I explained above). He also said that the woman I spoke with to reschedule my appointment "...had been fired." and I was left with the impression that it was related to my conversation with her! (Later he said that there were other issues that contributed to her dismissal)
By this time I was starting to lose my patience, not only because of the situation in general but because of Gerry's tone, unfounded accusations, and dishonest arguments. Speaking of his 'tone', it varied between accusatory and bullying, to disingenuously warm, grabbing my hand and holding it while he tried to blow sunshine up my butt (as the saying goes..).
I finally gave up, not having the energy or presence of mind to stand my ground. I said I'd do the best I could to move everything so the treatment could be done and they left.
Something else to bear in mind is that during the [previous] treatment a prized piece of family furniture had been badly scratched despite the fact that I'd put a soft ottoman upside down on top of it for protection and specifically telling the pest technicians to be careful, and being assured that they would. After discovering the damage when I returned I called MB Mgmt. and alerted them.
No one ever contacted me about the incident.... Not MB Mgmt., not Southern NH Pest Company, no one.
I brought it up during the call to reschedule my appointment and the woman said Gerry wanted to know if I could provide pictures of the furniture before the damage occurred. Huh? - Even if there were 'pre-damage' photos, unless they happened to be close-ups it was highly unlikely that it could be determined if there was any prior damage, and even then we've always had some form of place mats or other items on the top for protection.
When I brought this up to Gerry that morning (adding that I'd been a professional photographer for many years) he maintained that I was wrong and that he had been a photographer too.. Even if that was true.. Even if he was a [freakin'] NASA imaging enhancement/analysis specialist it would still be highly unlikely.
- Bottom line, more obvious BS/sunshine..
By the way, when I brought the subject up with the pest technicians later that morning one of them basically shifted the blame to the MB maintenance worker(s).
And if you're wondering about an insurance claim? For one, I'd let my apartment insurance lapse just weeks before because I couldn't afford it, and even if I hadn't there's the standard $500 deductible. As far as me making a claim on Southern NH Pest (who makes a point on their web site of saying that they have excellent insurance coverage)? I brought up the situation when I reinstated my coverage with AAA Ins. the following week and the rep wasn't encouraging at all. If I had been a current customer he told me that AAA would have been in a position to arbitrate for me, but by that time the question was moot.
I have to tell you that treating residents/renters in this manner is uncalled for. I know for a fact that this would not be the case if Hodges Corp. was still our property management company. It's been downhill ever since they were replaced with MB Management.
Among other things, I've have to deal with chronic depression and other psychiatric issues for around ten years. Lately you can add heart problems and more to the list.
This is not something I'd ordinarily admit, but I feel it necessary to emphasize how wrong this situation was.... That day brought me closer to suicide than I've been for years (which the woman I spoke with at CATCH later that day probably noticed). And it's pretty sad that I don't see things changing for the better any time soon.
UPDATE 1/30/2011: Now that all the residents (I was the last) have vacated the building I can say that it never did get much better. The bright spot was probably when they added "Bob" to the maintenance dept.. Always with a smile and laughing frequently, he was certainly a refreshing addition.
I really look forward to being able to put all my things back in their place and know that I won't have to move them again*** (unless *I* want to). I look forward to being able to do laundry and not have to put everything into sealed bags. I look forward to putting things back into cupboards instead of having plastic tubs piled up all over the place. And the day I can climb into bed without first checking myself for bugs will be a good day indeed.
I'd also like to have [from MB Management] the same friendly feeling I got every time I walked into the office at Hodges Realty Corp. .
I really don't think I'm being unreasonable.
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* One day I listened while what sounded like a family of rats (or something with claws) climbed up the space inside the wall/partition next to my refrigerator, then across my ceiling to parts unknown. At first I thought workers were threading wiring up through the walls, but after calling the office I was told that there was no work being done in the building.
**[Update] while writing this Gene showed up to vacuum so I went out and wished him a Happy New Year!
- [Update II] I'd like to suggest that Gene might need either a new vacuum or more bags.
It wasn't for lack of effort because I heard him vacuuming our hall for quite a while, but when I went out that night I noticed that a good deal of the pine needles (and other dirt) was still there! -- Also, I heard the hall being vacuumed again yesterday (Wednesday).
That's a welcome sound! THANK YOU!
***[Edit/Update 1/30/2012] Well today we know that didn't last long. The pest treatments continued every few months right up until our forced relocation to enable CATCH to refurbish the building and welcome new tenants paying higher rents. No more 'undesirables' out in front of the building making certain people uncomfortable.. Apparently the sickly color choice and the filthy peeling paint and cracked glass down on the Green Martini side wasn't a serious problem as [literally] nothing was done to it for years.. Not even a simple cleaning to get rid of the cobwebs and dirt built up from years of neglect.
I hope the place gets a nice makeover and I hope the new tenants enjoy it.. And I hope they like the management.
